Guys, MAC have been officially in Kenya since last year (the ladies already knew this). No, not the Steve Jobs people – the leading cosmetics brand in the world (the ladies already knew this too!) It’s like the Merc of cosmetics (you saw that, right?)
The growth of Kenya’s economy over the past decade has seen an increase in the number of companies fighting for a piece of your pay check as disposable income increases. And with many companies offering almost similar products and services, many decisions on where to spend your money are being made on emotional and not rational reasons. Customer Service Departments are moving closer to the big bosses’ doors as their contribution to bottom lines surpasses that of Sales and Marketing.